Responsible Gaming

Make gambling a safe and balanced activity

Gambling can be enjoyable when it is kept in proportion to the rest of your life. Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Do not use money that is needed for rent, bills, food, loan repayments, savings or other essential expenses.

There is no guaranteed way to win at casino games. Game outcomes are determined by chance, and previous results do not predict future results. A losing session does not mean that a win is due, and a winning session does not mean that future wins are more likely. Avoid systems or claims that suggest losses can always be recovered through a particular strategy.

Practical habits for safer play

• Set a gambling budget before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household money and other financial commitments.
• Never borrow money, use credit intended for essentials or sell belongings to fund gambling.
• Do not gamble when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Accept losses as part of gambling and do not chase them by increasing stakes or playing for longer.
• Keep your gambling private from children and do not allow anyone under the legal gambling age to use your account.
• Consider keeping a simple record of deposits, spending, time played and results.

If gambling stops feeling like a choice and starts feeling like something you must do, take a break and consider speaking with someone you trust. Acting early can make it easier to regain control.

Use limits and account controls

Limits can help you make decisions before you start playing, rather than while you are affected by excitement, frustration or the desire to recover a loss. Depending on the account features available, you may be able to set deposit, spending or loss limits, time reminders, session limits, cooling-off periods or a period of self-exclusion. Read the information shown when selecting a control so that you understand how it works.

Setting a personal limit

Choose an amount that fits comfortably within your ordinary entertainment budget. A limit should not be based on a hoped-for win, an expected bonus or money that you may receive later. Once a limit is reached, stop gambling and wait until the relevant period has ended. Do not try to work around a limit by opening another account, using another person’s account or changing your personal details.

Taking a break

A cooling-off period can be useful if you want to step away from gambling for a short time. During a break, remove gambling apps or bookmarks, avoid gambling-related content and spend time on other activities. Let a trusted person know that you are taking a break if that would help you stay accountable.

Self-exclusion

Self-exclusion is a stronger measure for people who want to prevent themselves from gambling for a defined period or longer. If you decide that self-exclusion is appropriate, follow the available process carefully and provide accurate information. While self-exclusion is active, do not attempt to bypass it or ask another person to gamble on your behalf. If you want to return after a self-exclusion period, make sure you understand any applicable process and conditions before doing so.

Account controls may have different settings, waiting periods or effects. If you are unsure how a control operates, review the relevant information or contact the available customer support channel before continuing to play.

Recognise warning signs

Problem gambling can develop gradually. It may affect finances, relationships, work, study, sleep, mood and general wellbeing. You do not need to wait for serious harm before asking for help. If gambling is causing concern for you or someone close to you, support is available.

Possible signs that gambling may be becoming a problem

• Spending more time or money gambling than you planned.
• Repeatedly trying to cut back or stop, but finding it difficult.
• Chasing losses or gambling to recover money that has already been lost.
• Feeling restless, irritable or anxious when you are not gambling.
• Thinking about gambling throughout the day or allowing it to interfere with work, study or family time.
• Hiding gambling activity, deposits, losses or debts from people close to you.
• Borrowing money, missing payments or selling possessions because of gambling.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with family or friends about gambling or withdrawing from normal activities.
• Neglecting sleep, health, personal responsibilities or relationships.
• Continuing to gamble despite knowing that it is causing harm.

One sign does not provide a diagnosis, but it is a reason to pause and review your behaviour. Ask yourself whether gambling is taking more from your life than it gives back. You can also ask a trusted person for an honest view. A short break, a firm limit or professional support may be a useful next step.

If you are worried about another person

Choose a calm time to raise your concerns without blame. Focus on what you have noticed and how it affects the person and the people around them. Avoid offering money to cover gambling losses, and do not take responsibility for managing another adult’s account without appropriate authority. Encourage the person to use account controls and seek independent support. You can also seek advice for yourself, even if the person who gambles is not ready to ask for help.

Getting help and protecting your account

Support in Australia

Australian players can seek confidential information and assistance from gambling support services in their state or territory. Gambling Help Online is an Australian support service that provides information and access to help for people affected by gambling. You may also speak with a qualified counsellor, GP, financial counsellor, mental health professional or trusted community service. Support is available for people who gamble and for family members, friends and other affected people.

If gambling has contributed to financial difficulty, consider contacting a free or low-cost financial counselling service before taking on further debt. A financial counsellor can help you understand your options and create a practical plan. If gambling is affecting your mental health or relationships, a health professional can help address those concerns as well.

Account and payment safety

• Use your own account and payment methods only.
• Keep your username, password and security information private.
• Use a strong, unique password and update it if you think it has been exposed.
• Log out on shared or public devices and avoid saving payment details where other people can access them.
• Check account activity and payment records regularly.
• Tell the available customer support team promptly if you notice activity that you do not recognise.
• Do not let another person play through your account or ask someone else to open an account for you.
• Keep your personal details accurate and up to date where required.

Our approach

Robin Roo Casino aims to provide clear information about responsible gambling and available account controls. Any available tools should be used alongside your own judgement and should not be viewed as a replacement for professional advice. Applicable laws, account terms and platform processes may affect how gambling, limits, verification and self-exclusion operate. Review the information provided with your account and ask for clarification if something is unclear.

Gambling is not suitable for everyone. If you are under the legal gambling age in your location, do not create an account or gamble. If you feel that you may harm yourself or someone else, stop gambling and seek urgent assistance from emergency services or a trusted person. Your safety comes first.