Privacy Policy

About this Privacy Policy

Robin Roo Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account functions, customer support interactions and related online services. It also applies to information received when a player begins an application, uses account features, makes a deposit or withdrawal, participates in verification, or contacts the site for assistance.

Personal information means information that identifies a person or could reasonably be used to identify them. The information handled will depend on how a player uses the site, the features accessed, the transactions requested and the checks that may be required. Players should only provide information that is accurate, current and relevant to the request being made.

This policy should be read together with the site's other applicable terms and notices. Those documents may explain account use, transaction processes, responsible gambling measures, promotions and site security in more detail. If the privacy practices or available choices change, this page may be updated. The updated version will apply from the date it is made available on the site.

The site is intended for adults who are permitted to use online gambling services in their location. Information about children is not knowingly sought for account purposes. If a parent or guardian believes that information relating to a child has been provided, they should contact support using the privacy contact details below so the matter can be reviewed.

Information collected and why it is used

A casino website typically handles several categories of information. The amount and type of information collected may vary according to the account activity, the services used and the checks needed to protect players and the site. Information may be collected directly from a player, generated through use of the website, or received from service providers involved in payment, verification, security or technical operations.

• Account details, such as a player name, date of birth, contact details, login information and other details needed to create, maintain and support an account.
• Verification documents and related information, which may be requested to confirm identity, age, location, account ownership or the legitimacy of an activity.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances and information needed to investigate or reconcile a transaction.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, general location information, access times and information about how the site is used.
• Cookie and similar technology information, including preferences, session details, security signals and information that helps the site remember settings or understand site performance.
• Communications and support records, such as messages, requests, feedback, complaints, verification correspondence and notes needed to respond consistently and protect the account.

This information may be used to open and operate an account, provide requested services, process deposits and withdrawals, maintain accurate records and communicate about account activity. It may also be used to perform identity, age, security and anti-fraud checks, identify unusual or unauthorised activity, protect the site and its players, prevent misuse, resolve disputes and provide customer support.

Information may also be used to meet legal and compliance obligations, respond to lawful requests, maintain required records, enforce applicable terms, manage risks and investigate suspected fraud or other prohibited activity. Where a player has agreed to receive marketing, contact details may be used to send information about services, offers or updates. Marketing preferences can be changed at any time using the available unsubscribe option or by contacting the privacy email address set out in this policy.

The site aims to collect information that is reasonably necessary for these purposes. If a player does not provide information required for account operation, verification, payment processing, security or legal compliance, some services or account functions may not be available. This does not affect a player's ability to ask questions about how their information is used.

Cookies, sharing and keeping information secure

Cookies and similar technologies

Cookies are small files or similar technologies stored on a device when a website is visited. They may help keep a player signed in during a session, remember preferences, support security, measure site performance and understand how pages are used. Some cookies are necessary for core functions, while others may support analytics, personalisation or marketing where applicable.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the appearance, performance or availability of some site functions. Browser controls vary, so players should check the help information for the browser or device they use. Cookie choices may need to be repeated if a different browser or device is used.

When information may be shared

Personal information may be shared where this is reasonably needed to provide services, complete a requested transaction, operate technical systems, conduct verification, prevent fraud, provide support or maintain site security. This may include carefully selected technology, payment, identity-checking, hosting, analytics, communications and security service providers. Such providers should only receive information relevant to the service they perform and may be subject to confidentiality and security requirements.

Information may also be disclosed where necessary to comply with legal obligations, respond to a valid legal or governmental request, protect rights and safety, investigate suspected fraud or other unlawful activity, enforce site terms, or support a business change such as a restructuring or transfer of services. Information is not intended to be shared for unrelated purposes without an appropriate reason or permission where permission is required.

Security and retention

Reasonable technical, administrative and operational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission methods and processes for identifying and responding to incidents. No online service can guarantee that information will be completely secure, so players should use strong account credentials, protect their devices and avoid sharing login details.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights may include asking for access to personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to receive marketing communications. A request to withdraw marketing consent does not necessarily affect other communications that are needed for account security, transactions, verification, support or legal purposes.

To exercise these rights or ask a question about the handling of personal information, contact support@robinroocasino.click. The request should explain what is being sought and include enough information to help identify the relevant account or records. For account security, additional information may be requested to verify the identity of the person making a request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

• Access: ask for a copy or summary of personal information held about you, subject to applicable restrictions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for personal information to be deleted when it is no longer needed or where another valid basis for deletion applies.
• Marketing consent: withdraw permission for promotional messages by contacting support@robinroocasino.click or using an unsubscribe option included in a marketing message.

Some requests may be limited where information must be retained for legal, security, fraud-prevention, dispute-resolution or account-record purposes. In those circumstances, the reason for the limitation can be explained where appropriate. Deleting an account or withdrawing marketing consent will not automatically remove records that must be retained, and it may not erase information already included in legitimate transaction, security or compliance records.

The site aims to review privacy requests fairly and respond within a reasonable timeframe. If a player believes that information has been handled incorrectly, they should first contact support@robinroocasino.click with details of the concern so it can be investigated. Players should avoid sending unnecessary payment details, passwords or identity documents by email unless they are specifically requested through an appropriate verification process.

By using Robin Roo Casino's website and services, players acknowledge that information may be handled as described in this Privacy Policy. The policy is designed to explain the general approach to privacy in clear terms; individual circumstances may require additional information or a specific notice at the time information is collected.